Dutch-Speaking Customer Service Representative
Employer · VELUX
Contact centre agent
Call centre salespersonEnquiry clerkFlexibleFull-timeBudapest
We're expanding our Online Sales team and are looking for a Dutch-speaking Customer Service Representative with a strong sales mindset to support our web shops and marketplace customers in the Netherlands and Belgium.
Tasks
- Build strong, long-term relationships with our installer partners through proactive outbound contact by telephone.
- Provide sales-focused customer service via phone, email, WhatsApp, and chat for the Dutch and Belgian markets.
- Handle incoming sales leads, create tailored quotes, actively follow up, and convert them into orders.
- Support customers after sales: deliveries, claims, returns, installation help, payment issues.
- Process orders and returns in our systems (including web shops and marketplaces like Bol.com).
- Identify commercial opportunities during customer contact and promote relevant products or solutions.
- Contribute to process improvements and a better customer experience.
- Participate in projects related to the role.
Conditions & benefits
Permanent contractPermanent contract with competitive salary and bonus opportunities.Hybrid workHybrid work: 2 days home office per week.Modern officeModern office with a great team atmosphere.Training and developmentFull training and regular development opportunities.
Requirements
- Fluent in Dutch (spoken and written).
- Good level of English; knowledge of French or Italian is a plus, but not a requirement.
- Experience in sales, telesales, account management, or customer service is an advantage.
- Confident in using MS Office.
- Strong communication skills and a proactive, commercial mindset.
- Problem-solving attitude and attention to detail.
- Flexible, adaptable, and comfortable working in a hybrid, international environment, sometimes supporting other teams or markets.