Customer Support Technician (Czech/Slovak)
Via agency · David Kennedy Recruitment Ltd.
Help desk technician
Contact centre agentEnquiry clerkFull-timeMealsBudapest
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Czech/Slovak speaking Customer Support Technician to support customers of gaming platform for their office in Budapest.
Tasks
- Handle incoming customer contacts and respond to product, service and pre- and post-sale enquiries
- Provide customer support and troubleshooting for gaming products, software and connectivity issues
- Resolve customer complaints by taking ownership of each case and ensuring appropriate follow-up
- Gather required information and accurately document customer interactions in internal systems
- Provide clear and easy-to-understand explanations of technical information and product features
- Ensure all customer interactions comply with quality standards, consumer safety regulations, GDPR and internal procedures
- Escalate potential product safety, regulatory and other important issues through defined channels
- Act as a brand advocate by delivering excellent customer service and promoting products, features, benefits and associated services where appropriate
- Log customer interactions and manage knowledge base information according to established procedures
- Participate in required training, calibration and quality sessions
- Share recurring customer issues, process gaps and improvement opportunities with Team Managers or Leads
- Meet defined performance, quality and behavioural targets.
Conditions & benefits
Competitive salary and performance-based incentives and language bonusComprehensive health, dental, and vision insuranceOpportunities for professional growth and career development within a global technology leaderMeal allowanceRelocation supportA collaborative and supportive team environmentAnd many others!!!
Requirements
- Czech/Slovak language at B2/C1 level and English B2 level
- Secondary or higher education
- Strong interest and aptitude in consumer electronics and gaming technology
- Ability to understand and explain connectivity, tuning and technical product details in a simple and clear way
- Basic knowledge of consumer products, software and PC connectivity issues
- Previous experience in customer service, consumer care or a contact centre is preferred
- Excellent verbal and written communication skills
- Excellent knowledge of MS Office tools, including Word, Excel, PowerPoint, Access and Outlook
- Good computer literacy and ability to capture data accurately
- Strong customer orientation, empathy and problem-solving skills
- Ability to recognise sales opportunities and promote relevant products, features and services
- Ability to work effectively in a flexible and busy contact centre environment
- Comfortable working towards performance targets and having customer interactions monitored
- Professional, reliable and proactive approach
- Willingness to take personal initiative for technical and professional development
- Ability to safeguard sensitive and confidential company information.