Learning Operations Specialist
Employer · bp
HR assistant
Event planner
Office clerkFlexibleFull-timeBudapest
At bp, our people are our most valuable asset. The People, Culture & Communications function fosters a diverse, inclusive culture where everybody can thrive. As part of a coordinated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused. We're looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people to join us as a Learning Operations Specialist.
Tasks
- Responsible for the provisioning of the goods and services required in support of the rollout of training sessions.
- Scheduling trainers and faculty in support of training sessions; liaising with multiple individual faculty and faculty vendors.
- Select and confirm appropriate training venues against a defined list of criteria.
- Timely ordering of training materials, arrangement of special training requirements, IT services or catering.
- Coordinate sessions, completing all session related tasks outlined in workflow tool (Salesforce), ensuring learning records on Cornerstone are updated accurately.
- Process all training assignments requested via Salesforce workflow tool into My Talent & Learning.
- Responsible for recording the costs for all goods and services contracted against a session and following up for invoicing.
- Responsible for maintaining absolute accuracy of information held on Salesforce and Cornerstone.
- Compose and manage learning objects, ensuring detailed testing and validation checks are in place.
- Ensure session schedule changes are reflected accurately and promptly in Salesforce and communicated to vendors, learners and faculty.
- Ensure clear and accurate communication to all learning audiences via Salesforce.
- Support the preparations for the annual ISO 9000 accreditation by reviewing and updating process documentation.
Conditions & benefits
Bonus and CafeteriaDifferent bonus opportunities based on performance, wide range of cafeteria elementsInsurance and Medical CareLife & health insurance, medical care packageFlexible WorkingFlexible working schedule: home office up to 3 days / week, based on team agreementCareer and DevelopmentOpportunity to build up long term career path and develop your skills with wide range of learning optionsFamily FriendlyExtended parental leave, Mother-baby roomWellbeingEmployee Assistance Program, Company Recognition ProgramAssetsPhone for private usage and company laptop are provided from the first day of employment
Requirements
- Experience in a multinational environment, preferably in shared service center
- Proficiency in English
- French or German language knowledge is an advantage
- Excellent customer service skills
- Strong systems and digital literacy
- Confident Microsoft Office user
- Foundational knowledge of any Learning management system is an advantage
- CRM usage experience is desirable
- Desirable business skills include collaboration, communication, curiosity, customer centric thinking, data analysis