Telesales Back Office Administrator (1-year fixed-term contract)
Employer · Dreher Sörgyárak
Office clerk
Enquiry clerk
Transport clerkFlexibleDaytimeFull-timeTemporaryMealsBudapest
Dreher Sörgyárak is looking for a Back Office Specialist / Telesales back office administrator in Budapest for a 1-year fixed-term contract. Duties include full order administration, sales support, complaint handling, and preparing reports.
Tasks
- Full administration of orders (forwarding to logistics partners, handling stuck and cancelled orders, stock checks, returns, etc.)
- Full sales support — cooperation with field sales and telesales colleagues
- Full execution of administrative tasks related to the position, occasionally substituting for colleagues
- Recording and forwarding comments and complaints received from customers, consumers, and the sales network
- Searching for solutions to registered complaints and problems, as well as tracking them
- Other administration — preparing order reports, creating route schedules, maintaining item numbers, handling system errors with external service providers, etc.
Conditions & benefits
Base salaryWe provide a competitive base salary paid on the first working day of every monthStable workplaceWe offer a long-term, stable workplace with a supportive atmosphere and a great vibeCafeteria and health insuranceIn addition to your base salary, we provide cafeteria benefits and health insuranceProfessional developmentWe support your professional development with regular trainingsAnnual bonusEmployee beerquarterlyEmployee pub and gymunlimited, free useCorporate mobile phone
Requirements
- Secondary education (degree in economics or commercial field is an advantage)
- High level of proficiency in Office programs (Excel, Word)
- Experience working with customer management or enterprise resource planning systems (knowledge of SAP, CRM is an advantage)
- Excellent communication skills
- Good at handling emerging problems and conflict situations
- Customer satisfaction and precision at work are important to you