Contact Center Specialist (m/w/d) 2nd Level with German language skills
Employer · Deutsche Telekom
System administrator
Telecommunications technician
Help desk technicianSzeged
Our team operates contact center platforms and provides contact center solutions to customers. If you have experience as a system administrator and are open to operating VoIP applications, this position is for you.
Tasks
- Operation of the customer's telephony and call distribution systems
- Execution of system administration tasks at the hardware and application level
- Identification, analysis, and troubleshooting of complex errors, such as hard-to-diagnose cases related to voice quality and system components
- Execution of maintenance tasks including firmware upgrades, hotfixes, and patch management
- Support for specific solution teams
- Collaboration with German colleagues and system engineers
- Participation in technical conference calls
- Analysis of recurring errors, identification of causes and solutions within the problem management process
- Documentation of the resolution of individual incidents and problems as well as inclusion in the known error database
- Active participation in change management, including planning and implementation
- Management and updating of system documentation in case of changes
- Willingness for on-call duty
Requirements
- Completed degree or relevant education in IT or equivalent professional experience
- Good written and spoken German language skills (B2 level or higher)
- Experience in system operation / system administration (Windows, Linux)
- Good analytical skills
- Good problem-solving skills
- Willingness for on-call duty