System Administrator

Employer · Delivery Hero

Help desk technicianFull-timeMeals

Budapest

foodora is part of Delivery Hero Group, the world's leading local delivery platform. Our mission is to deliver a fantastic ordering experience -- fast, easy, and straight to your door.

Tasks

  • Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades.
  • Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects.
  • Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices.
  • Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives.
  • Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs.
  • Partner with senior IT team members to improve processes and automation, staying current on emerging tech.
  • Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues.
  • Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team.

Conditions & benefits

Modern office in Budapest's Haller Gardens -- easy to reach, even by bike!International vibe and a stable, established company = a secure & inspiring place to grow.From day one: life, accident & health insurance (MetLife).SZÉP-card & Medicare health package.foodora PRO & vouchers -- tasty meals, even in the home office.Mental health support & relaxing office massages.In-house English lessons & LinkedIn Learning access.Extra days off, AYCM partnership & all tools provided.Social impact matters: we support 6 charities and you can join in!

Requirements

  • Minimum of 1 year of experience in IT operations or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices.
  • Strong troubleshooting skills for hardware and enterprise IT software.
  • Ability to work independently and own issues end-to-end.
  • High service orientation and excellent customer service skills.
  • Strong communication skills (verbal & written).

Posted Oct 28, 2026 · Updated 6 days ago · 0 views