Customer Support Representative with French
Employer · Eaton Corporation
Enquiry clerkContact centre agent
Office clerkFull-timeBudapest
Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region, serving as the central hub for business services with a diverse team of over 700 people.
Tasks
- Handling inquiries via phone, chat and email from customers and/or internal parties
- Managing orders: order entry, price checking, order clearing compliant with Eaton's policies
- Handling complaints
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
- Handling a variety of pre-sales or post-sales service functions
- Providing assistance to sales functions across EMEA and external customers in areas such as: product/service order fulfilment processes, customer service requests, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
- Resolving problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
- Fostering an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships
Conditions & benefits
Wide Range of Employee BenefitsHybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)Employee Wellbeing SupportAccess comprehensive support programs designed to enhance your overall wellbeingFamily FriendlyEnjoy a family-friendly environment with policies that support work-life balanceTalent Management and Career DevelopmentFocused on professional growth, internal mobility, continuous learning, and peer coachingDog-FriendlyBring your furry friend to work in our dog-friendly officeDedicated SpacesUtilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenienceCompany Yoga SessionsParticipate in regular yoga sessions to stay fit and relaxed
Requirements
- Bachelor's degree (BSC/BA)
- 1-3 years of experience in customer support
- English and French language minimum B2 level
- Basic MS Office
- Strong verbal and written communication skills, Customer Service attitude, strong attention to details, punctuality, problem solving mindset
- SAP/Sales Force knowledge or any Case Management Tool (advantage)