Support Team Lead
Employer · Wolt
Office and call centre supervisor
Department managerFull-timeMealsBudapest
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. We are looking for a Support Team Lead to lead and grow our high-performing Support team by hiring top talent, mentoring team members, and ensuring we exceed performance targets.
Tasks
- Recruit, mentor, and manage a customer-facing support team.
- Provide regular feedback and hold performance reviews to ensure KPI achievement.
- Lead by example in customer interactions and set ambitious service targets.
- Run team engagement initiatives such as feedback sessions and workshops.
- Analyze data and translate insights into clear actions for improvement.
- Collaborate cross-functionally to ensure consistent tone and service across stakeholders.
Conditions & benefits
Wolt CreditsEmployee Assistance Programme (EAP)Cafeteria - SZÉP cardWolt Magyarország KftBreakfast, fruits, and snacks in the office
Requirements
- Previous experience leading a customer-facing team.
- Strong communication skills in both Hungarian and English.
- Analytical mindset with the ability to turn data into actionable steps.
- A passion for mentoring and helping others grow.
- Ability to multitask and thrive in a fast-paced environment.
- Hands-on, proactive, and solutions-oriented attitude.