IT Service Desk Agent with German
Employer · Merck Group
Help desk technician
Contact centre agentTemporaryFull-timeBudapest
As a German Service Desk Analyst, you'll be a first point of contact for colleagues who need help with IT. You'll support them remotely by phone, chat, and web, listening carefully to understand the issue and helping them get back to work.
Tasks
- Record, prioritize, and track requests in ServiceNow
- Keep colleagues informed about the progress of their cases
- Work with other IT teams to help resolve issues
- Deliver helpful, reliable support that minimizes disruption to colleagues' work