Customer Service Specialist (with Czech or Slovak language skills)
Via agency · Randstad Hungary
Enquiry clerk
Transport clerk
Office clerkFull-timeBudapest
Our client is a stable, internationally backed, continuously developing FMCG player. Their team is characterized by agility, a direct attitude and dedication to the profession. If you want to continue your career in a cohesive, youthful and supportive team and would like to use your English and Czech/Slovak language skills on a daily basis, this is the place for you!
Tasks
- Receiving, checking and entering customer orders in the SAP system, ensuring accuracy of quantities, prices and delivery data.
- Coordinating order modifications, delivery dates, individual customer requirements and documentation.
- Proactive resolution of order blocks, discrepancies and issues.
- Coordinating daily order fulfillment with the distribution center, logistics partners and internal supply chain teams.
- Tracking deliveries, investigating shortages or delays, and informing customers in a timely manner.
- Handling and tracking delivery discrepancies, complaints, returns and proof of delivery.
- Close cooperation with sales, finance and logistics areas to solve service issues and ensure product availability.
Conditions & benefits
International corporate background with strong brandsIndependent work with a wide range of responsibilitiesAlong with learning and development opportunitiesFriendly working environmentDaily use of English languageHybrid working
Requirements
- Experience in Customer Service, order management or logistics
- User knowledge of SAP and Excel
- Excellent problem-solving skills
- Customer-oriented communication
- Fluent Hungarian and English language skills
- Knowledge of Czech or Slovak language
- Experience in the FMCG sector is an advantage