Customer Support Specialist (English speaking)
690,000 Ft / monthBrutto
Employer · Wise
Contact centre agentEnquiry clerkFlexibleFull-timeBudapest
Wise is a global technology company building the best way to move and manage the world's money. We are looking for a Customer Support Specialist to join our team in Budapest. This role is a unique opportunity to apply your subject matter expertise to have a direct impact on Wise's mission, ensuring a seamless experience for our customers globally across email, phone, and chat.
Tasks
- Take full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy.
- Handle high-stakes customer conversations with professional and empathetic communication, especially during challenging moments.
- Manage appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations, to ensure holistic case resolution.
- Act as a point of contact for your colleagues, providing peer-to-peer support and sharing your knowledge to help the wider team grow.
- Identify and share feedback on processes and product health, contributing to the continuous improvement of the customer journey.
- Cover a variety of shifts to be there when our customers and the business need you most.