Customer Service Representative (Order fulfillment) - French Speaker
Employer · Thermo Fisher Scientific
Enquiry clerkContact centre agent
Office clerkDaytimeFlexibleFull-timeMealsBudapest, Váci út
As a Customer Service Representative within a new Order Fulfillment Team, you'll play an important role in ensuring the smooth and accurate execution of customer orders for our French-speaking customers. Based in our Budapest Shared Service Center, you'll manage the order lifecycle by processing customer orders, maintaining customer master data and coordinating with internal teams to ensure products are delivered accurately and on time.
Tasks
- Manage customer orders throughout the order fulfillment lifecycle, ensuring accurate and timely processing
- Process customer orders, order changes and customer master data requests using ERP and CRM systems
- Monitor open orders and proactively communicate updates to customers and internal stakeholders
- Respond to email or phone customer enquiries related to orders, deliveries, product availability and shipment status
- Coordinate with Sales, Supply Chain, Logistics and Finance to resolve order-related issues
- Ensure customer and transactional data is maintained accurately and in compliance with company policies
- Resolve routine order-related issues and escalate more complex cases when appropriate
- Contribute to process improvements that enhance operational efficiency and customer satisfaction
- Build effective working relationships with customers and internal business partners
- Support team objectives while maintaining a strong customer focus
Conditions & benefits
Competitive compensation package with annual performance bonusComprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contributionFlexible Cafeteria package including SZÉP Card contribution and additional benefit optionsHybrid working model with 2 days of home office per weekComplimentary language courses and extensive learning and development opportunitiesCareer growth opportunities within a global organizationModern office environment on Váci út with complimentary coffee, tea and refreshments, employee parking, relaxation areas and excellent public transport connectionsFamily-friendly benefits and flexible working arrangements supporting work-life balanceInclusive, collaborative workplace culture
Requirements
- Fluent French and English language skills, both written and spoken
- Minimum 2 years of experience in order management, order fulfillment, customer operations, sales support or customer service administration within a multinational, shared service or office environment
- Experience managing customer orders or supporting order fulfillment processes
- Strong attention to detail and commitment to data accuracy
- Excellent organizational skills with the ability to prioritize multiple tasks
- Strong communication and problem-solving skills
- Experience working with ERP systems (SAP, Oracle or similar) and CRM platforms is an advantage
- Good knowledge of Microsoft Office applications
- Ability to collaborate effectively with cross-functional international teams
- Proactive, organized and customer-focused approach
- Bachelor's degree in Business Administration, Supply Chain, Science or a related field is preferred; however, candidates with relevant professional experience will also be considered