Head of Experience Design & Delivery
Employer · Mito
Department manager
Graphic designer
Advertising and PR managerFlexibleFull-timeBudapest
Now we're looking for an experienced design leader to redefine and lead our Experience Design & Delivery practice. You'll own the vision, the craft and the business performance of the practice, making sure the experiences we design actually get built: from the journey to the launch, with coherent and scalable design systems, accessibility built in and measurable quality. In short: design that matters and ships.
Tasks
- Shape the practice's vision, services, positioning and craft bar with the CX Director, and keep design aligned with business goals together with the CX Strategy & Business Transformation Lead.
- Build the reputation of Mito and the practice through standout projects and professional results.
- Take an active pre-sales role in presentations, pitches and proposals, and own the design and delivery parts of our offers.
- Build scalable processes, tools, templates and quality frameworks that make high-quality delivery repeatable.
- Own the quality of all design output, from user validation and usability checks to the craft bar, while balancing quality and utilization.
- Lead solution insight work, support customer and business insight activities, and manage partnerships with research providers.
- Hire, lead and grow a team of Experience Consultants and Experience Builders of all levels.
- Make sure our client-embedded teams stay well integrated with the core team.
- Practice Strategy & Craft Leadership
- Thought Leadership & AI
- Business Development & Productivity
- Design Ops
- Delivery Excellence & Quality Assurance
- Research & Insight
- Team Leadership
- Embedded Teams