Sales Order Management Specialist - French speaking
Via agency · Trenkwalder Magyarország
Enquiry clerk
Office clerk
Billing clerkFlexibleFull-timeBudapest
Our partner is a leading independent technology provider, trusted by large corporate and public sector organizations to source, transform, and manage IT infrastructure, facilitating digital transformation worldwide. They are currently seeking a Sales Order Management Specialist, to join their Budapest team!
Tasks
- Ensure high customer satisfaction by effectively and efficiently processing orders to meet Customer SLA requirements
- Examine customer orders to verify the validity of product specifications (including configuration), quantities ordered, and any special pricing agreements or requirements
- Liaise with Customer Executives or Specialist Services teams if order details do not meet expectations
- Ensure efficient, prompt, and accurate order entry in accordance with Customer-specific SLAs and requirements
- Process sales orders in line with process specifications and requirements
- Check purchase orders to ensure all details are correct, align with Sales orders, and the appropriate source of supply has been selected
- Liaise with the Purchasing team for information on non-standard and non-compliant orders
- Communicate with Customer Executives or other stakeholders if orders are blocked in the system due to margins, customer credit limit breaches, export control, etc.
- Select the appropriate delivery service, configuration, and other value-added services as required by the customer
- Liaise with internal service providers to obtain information related to sales order processing
- Process returns in accordance with SLA
- Ensure credits are processed in the system promptly
- Resolve order and invoice queries
- Maintain systems awareness training to stay up to date with any changes
Conditions & benefits
Cafeteria benefitsMedicover private health care packageLanguage coursesSoft skills training and talent programmesProfessional and personal developmentStable workplace with flexible scheduling (HO opportunity)
Requirements
- Fluent English and French
- At least 3 years of experience in Sales Operations and/or a Customer Service environment
- Experience handling customer orders
- Basic knowledge of SAP, MS Office, and E-business tools
- You are customer and sales-oriented
- Developing strong communication skills