Expert Process Manager T Cloud Public (REF5822F)
Employer · Deutsche Telekom IT Solutions HU
Systems analyst
Business analyst
Data centre operatorFull-timePécs
As Hungary's most attractive employer in 2025, Deutsche Telekom IT Solutions is looking for a skilled Process Manager to join the Unit Cloud Services. You will work with T Cloud Public, operating on a national and international level for medium-sized and large companies, developing and operating agile, cloud-native products.
Tasks
- Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements.
- Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment.
- Incident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools.
- Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment.
- Compliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols.
- Eliminate wait times in Agile workflows.
- Consistently automate with common frameworks.
- Design and implement internal tools and services.
- Maintain an overview of processes, communication, and motivation within the team.
- Establish and communicate processes where necessary.
- Engage in improving overarching process-landscapes and structures.
- Work in a community where everyone helps each other in an open and trusting manner.
- As a Process Manager you know IT-Processes from ITIL to Agile. You adapt and implement processes to the specific needs of modern Cloud IT Operations.