HR Services Business Operations Manager
Employer · Syngenta
HR manager
HR specialistDepartment managerFull-timeBudapest
As HR Services Business Operations Manager, you will play a pivotal role in shaping a consistent, customer-focused HR Services experience across Europe. Partnering closely with the Europe HR Services Manager, you will help translate operational priorities into high-quality delivery, stronger governance and meaningful improvements for colleagues and stakeholders.
Tasks
- Coordinate workforce onboarding, access, training and role-readiness activities, ensuring colleagues have the information, tools and support needed to perform effectively.
- Maintain operational documentation, process materials, governance routines and reporting frameworks that provide clear visibility of priorities, risks, actions and decisions.
- Support the adoption of agreed ways of working through clear communication, practical guidance and structured follow-through with delivery teams and stakeholders.
- Maintain current, accessible HR Services materials for the Budapest Centre, including standard operating procedures, playbooks, governance packs and reference information.
- Monitor service dashboards and operational metrics; identify performance, quality, capacity and customer-experience trends, and coordinate action on deviations with the delivery team.
- Provide concise, data-driven operational insights and recommendations to HR Services leadership to support timely decisions and prioritisation.
- Coordinate service issues and escalations by bringing together the right stakeholders, clarifying root causes, agreeing corrective actions and maintaining communications through closure.
- Maintain compliance with applicable business-control requirements, ensuring operating materials, evidence and practices remain current, effective and audit-ready.
- Identify and deliver practical continuous-improvement opportunities that simplify work, reduce defects, strengthen controls and improve service consistency.
- Build an inclusive, accountable and results-driven service culture, reinforcing Syngenta leadership behaviours in daily decisions, communication and collaboration.
- Enable managers and team members through clear priorities, performance dialogue, coaching and capability development; the role may have direct oversight of analysts or coordinators.
- Represent Europe HR Services in relevant operational forums, providing a consistent service narrative and ensuring stakeholder feedback is translated into action.
- Build effective partnerships with regional HR Services leaders, HR delivery teams, People Partners, People Advisors, HR Digital and Centres of Excellence.
Conditions & benefits
Comprehensive benefits packageTailored to your location along with learning and development opportunities, wellness programs, employee assistance programs, and additional benefits in accordance with local practices.
Requirements
- Bachelor's degree in HR, Business, Management, Economics or a related field-or equivalent experience.
- 7+ years' experience in HR Operations, HR Services, shared services, service delivery or a similar operational environment.
- Proven ability to lead service performance, quality, controls, escalations and continuous improvement in complex organisations.
- Experience using operational data and dashboards to identify trends and drive practical improvements.
- Strong people, coaching or functional leadership skills, with a focus on capability and accountability.
- Experience supporting operational readiness, change adoption or workforce enablement initiatives.
- Fluent English.