Incidens menedzser
Employer · Magyar Államkincstár
Systems analyst
System administrator
Help desk technicianFlexibleFull-timeBudapest District XIII, Váci út 73.
The IT Services Directorate of the Hungarian State Treasury is seeking a new Incidens menedzser under an indefinite employment contract.
Tasks
- Coordination and necessary escalation of high-priority incidents (P1, P2).
- Ensuring incidents are handled and resolved in accordance with SLAs.
- Liaising with the helpdesk team and technical experts for quick resolution.
- Providing continuous updates on incident status to relevant professional organizational units, IT teams, and management.
- Immediate notification of concerned managers and the Deputy President of IT in case of critical system outages.
- Documenting critical incidents in the ITSM system.
- Preparing status reports and incident reports.
- Participation in post-incident reviews (PIR).
- Identification, analysis, and development of action plans for recurring incidents and systemic issues.
- Participation in Root Cause Analysis (RCA).
- Tracking, updating, improving, and documenting incident management processes.
- Participation in the establishment and development of incident and problem management processes.
- Collaboration with other ITIL processes, with a strong focus on change management.
- Participation in 24/7 on-call availability according to the roster.
Conditions & benefits
Safe, stable workplaceyou can plan for the long term with us.Supportive professional environmentyou will find a collaborative organizational culture where teamwork and human values matter.Professional challenges and growthopportunities for your development, internal mobility, and professional advancement.Family-friendly workplacestructured work arrangements with attention to work-life balance.Community programsvarious team-building events and our own sports club to brighten up your everyday life.
Requirements
- Higher education degree in IT or business.
- System and process-oriented mindset.
- Good prioritization and problem-solving skills.