Customer Service Representative
683,066 – 1,024,600 Ft / month
Employer · Medtronic
Enquiry clerkContact centre agent
Office clerkDaytimeFull-timeTemporaryBudapest
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. We are looking for a Customer Service Representative / Customer Success Executive to join our team in Budapest on a full-time basis, helping improve the lives of patients worldwide through innovative medical technologies.
Tasks
- Receives orders via email or other channels
- Manages order entry responsibility in SAP, executes relevant follow-up on open orders
- May manage web-based ordering
- Executes all product movement-related transactions in SAP
- Answers customer queries over email and telephone
- Interprets and clarifies customer orders for the shipping department
- Connects customers to appropriate support or field staff
- Handles customer complaints along with their registration in the relevant systems
- Issues invoices and corrective documents where necessary
Conditions & benefits
Competitive Salary and flexible Benefits PackageMedtronic offers a competitive Salary and flexible Benefits Package designed to support you at every career and life stage.Medtronic Incentive Plan (MIP)This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
Requirements
- Proficiency in Hungarian language and English language fluency B2 or higher
- Secondary grammar school graduate or above
- Accuracy, diligence and attention to detail
- Excellent communication, customer service, and interpersonal skills
- Developed a sense of integrity and commitment to customer satisfaction
- Proficient user of MS Office Suite
- Self-motivated and independent, stress-resistant and team player
- Experience in SAP system (preferred)
- Previous relevant customer service experience (preferred)