Vice President of Service – EMEA
Via agency · Karrier Hungária
Department managerService establishment manager
Sales and marketing managerFull-timeBudapest
Our client is an international organization and seeking a Vice President of Service to lead customer service operations across EMEA, strengthen service delivery and drive continuous improvement in customer experience and operational performance.
Tasks
- Provide strategic direction and operational leadership for service delivery across the EMEA region, ensuring consistently high standards of performance and customer satisfaction.
- Define and execute a regional service strategy aligned with broader organisational priorities and business objectives.
- Lead, develop and empower high-performing teams, fostering a culture of accountability, collaboration and continuous improvement.
- Drive operational excellence through performance management, process optimisation and data-driven decision-making.
- Oversee the effective resolution of complex customer escalations, addressing systemic challenges and implementing sustainable improvements.
- Establish and monitor key performance indicators to enhance service quality, operational efficiency and financial performance.
- Partner with senior regional and global stakeholders to align priorities, strengthen cross-functional collaboration and support strategic initiatives.
- Assume responsibility for budget management, resource optimisation and initiatives aimed at improving cost efficiency and service profitability.
- Champion organisational development, talent management and continuous improvement across the service function.
Conditions & benefits
Senior leadership positionA senior leadership position with regional responsibility and strategic influence.Shape service operationsThe opportunity to shape service operations and drive meaningful transformation.
Requirements
- Significant leadership experience in customer service, service operations or a related function within an international environment.
- Proven track record of leading large-scale or multi-country service operations and delivering measurable performance improvements.
- Strong strategic thinking combined with a hands-on, solution-oriented leadership approach.
- Solid understanding of service performance metrics, operational efficiency and financial management.
- Experience managing complex escalations and driving continuous improvement initiatives.
- Excellent stakeholder management, communication and influencing skills.
- Ability to lead organisational change, develop talent and build engaged, high-performing teams.
- Fluent English communication skills.