Communication Administrator
Employer · Verra Mobility
Enquiry clerkContact centre agent
Office clerkFull-timeBudapest
Verra Mobility is seeking a Communication Administrator to join the Euro Parking Collection (EPC) Customer Care Department in Budapest. This role ensures efficient handling of complex, multi-language correspondence in a highly regulated environment, supporting clients across Europe.
Tasks
- Efficiently manage all incoming and outgoing written correspondence, ensuring accuracy and compliance with business rules.
- Handle representations in multiple languages tailored to client requirements.
- Maintain and manage individual email inboxes, ensuring timely action.
- Promptly escalate high-priority or sensitive matters to appropriate stakeholders.
- Act as a representative of issuing authorities in formal processes, preparing and submitting accurate evidence packs.
- Manage inbound and outbound calls in designated languages.
- Draft and issue client-facing responses in native languages.
- Record accurate and detailed case notes following calls and interactions.
- Translate, edit, and proofread documents as required.
Requirements
- Fluency in multiple languages is essential
- High level of attention to detail and ability to navigate multiple systems
- Thorough understanding of and adherence to GDPR requirements
- 1-3 years of relevant experience in customer service, technical help desk roles, or administrative functions