Customer Experience Continuous Improvement & Training SME
Employer · Eaton
Business analystStaff trainerFull-timeBudapest
The Customer Experience Continuous Improvement & Training SME plays a key role in driving continuous improvement and operational excellence initiatives across Eaton's Customer Experience organization. Partnering with cross-functional teams across the EMEA region, you will identify opportunities to improve processes, enhance customer and employee experience, and support the adoption of best practices through training, coaching, and change management.
Tasks
- Lead continuous improvement initiatives from opportunity identification through implementation and measurable results
- Analyze operational performance, customer feedback, process data, and team insights to identify improvement opportunities
- Facilitate problem-solving workshops and process improvement activities using Lean and Continuous Improvement tools
- Partner with stakeholders across teams, countries, and functions to drive process enhancements
- Manage and track improvement initiatives, ensuring timely progress, clear ownership, and sustainable outcomes
- Support process standardization and maintain documentation, procedures, and work instructions
- Deliver and support training programs focused on Continuous Improvement, process excellence, and operational best practices
- Coach teams and stakeholders to foster a culture of continuous improvement and accountability
- Drive change management and ensure successful adoption of new processes and ways of working
- Identify opportunities for digitalization, automation, and data-driven decision-making in partnership with technical teams
- Promote knowledge sharing and help build Continuous Improvement capabilities across the organization
Conditions & benefits
Employee BenefitsHybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)Employee Wellbeing SupportAccess comprehensive support programs designed to enhance your overall wellbeingFamily FriendlyEnjoy a family-friendly environment with policies that support work-life balanceTalent Management and Career DevelopmentProfessional growth, strong focus on internal mobility, continuous learning, and peer coachingDog-FriendlyBring your furry friend to work in our dog-friendly officeDedicated SpacesUtilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenienceCompany Yoga SessionsParticipate in regular yoga sessions to stay fit and relaxedSocial ResponsibilityJoin a socially responsible organization committed to making a positive impactEmployee Appreciation DayCelebrate with us on Employee Appreciation Day, recognizing your efforts
Requirements
- Bachelor's degree in Business Administration, Engineering, Operations Management, Supply Chain, Quality, Information Systems, or a related field, or equivalent professional experience
- 3-5 years of experience in Customer Experience, Customer Support, Order Management, Service Operations, Operational Excellence, Continuous Improvement, or a related area
- Proven ability to identify, lead, and implement process improvement initiatives that deliver measurable business results
- Experience applying Continuous Improvement, Lean, or problem-solving methodologies in a business environment
- Strong analytical and stakeholder management skills, with the ability to work effectively across functions and teams
- Experience working in an international or cross-functional environment is an advantage
- Excellent communication, facilitation, and training skills
- A proactive mindset with a passion for continuous improvement, operational excellence, and driving sustainable change