Service Portfolio Analyst
Employer · Rheinmetall 4iG Digital Services (R4)
Business analyst
Systems analystFlexibleFull-timeBudapest
Join our team at Rheinmetall 4iG Digital Services (R4), a fast-growing international IT services company where innovation, impact, and opportunity come together! R4 was founded by Rheinmetall, a leading international systems supplier in the defence industry, and 4iG, Hungary's leading integrated service provider in telecommunications, systems integration, space and defence industry.
Tasks
- Support the Service Portfolio Manager in ongoing activities and in preparing strategic decisions for the IT Service Portfolio Board.
- Develop and evaluate KPIs within the IT Service Portfolio Management process, including conducting usability analyses.
- Create and align process flows and procedures with Demand Management and relevant stakeholders.
- Contribute to the maintenance of the global IT Service Catalog.
- Collaborate with service owners to develop and optimize IT services.
- Prepare Service Portfolio and Service Level reports.
- Monitor and optimize the efficiency and effectiveness of the process.
- Support the implementation and execution of process improvement initiatives.
Conditions & benefits
Take over an important and challenging role with high visibilityBecome part of the unique growth stories of Rheinmetall and 4iGOffers outstanding development and career opportunitiesGain insight into the defense and automotive industryMake use of the broad network with over 40.000 great colleaguesAt Rheinmetall and 4iG worldwideBenefit from various professional trainings and eventsEnjoy international and flexible work environmentOfficial office in Budapest but up to 90% mobile work
Requirements
- A passion for improving processes.
- Creativity and openness to bring your own ideas to the table.
- Excellent collaboration and communication skills to work effectively across diverse teams and stakeholders.
- Reporting experience
- Strong knowledge and practical application of ITIL v3 or higher
- Minimum 2 years of professional experience with IT Service Portfolio
- Knowledge of Agile methodology.
- Good proficiency in English and German