Regional Customer Quality, EU
Employer · HARMAN International
Production engineer
Quality inspector
Electronics engineerFlexibleFull-timeSzékesfehérvár
This position is supporting the executive Quality interface in the Region for one global OEM customer across Connected Car and Car Audio. This position is the counterpart to the Supplier Quality Assurance at the OEM and brings the voice of the customer into the HARMAN organization.
Tasks
- Ensure that HARMAN has properly considered the Voice of the Customer throughout product development and production; Use knowledge of the customer's product and processes to drive customer satisfaction.
- Represent HARMAN at customer meetings, conferences and training in the Region
- Champion investigations to closure (speaker, amplifier, head unit) through effective problem solving and reporting.
- Supports monthly quality reviews with action out of the Region including Program Management, sales, engineering, and manufacturing to drive continuous improvement.
- Manage customer ratings and score cards to insure accuracy of customer quality information
- Ensure information flow related to customer returns and warranty problems to appropriately address both design and manufacturing causes
- Provide resources to facilitate product/process change implementation and support customer production trial runs as required
- Monitor/Audit manufacturing sites in the Region to communicate best quality practices from site to site, and ensure compliance to customer requirements.
- Support manufacturing plants in the Region with development of holistic safe launch plans
- Ensure that warranty agreements and analysis plans are agreed upon with the customer in the Region
Conditions & benefits
Flexible work environmentAllowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer locationEmployee discountsAccess to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)Training opportunitiesExtensive training opportunities through our own HARMAN UniversityWellness benefitsCompetitive wellness benefitsTuition reimbursement"Be Brilliant" program"Be Brilliant" employee recognition and rewards program
Requirements
- Bachelor's degree with a preference for engineering or equivalent (electrical or mechanical)
- 5+ years of progressively responsible and successful experience in an automotive quality role, or a combination of engineering and quality roles in an operations environment.
- 3+ years of experience with automotive electronics, preferably audio and/or infotainment modules.
- 2+ years of experience using AIAG guidelines (APQP, PPAP, PFMEA)
- Excellent analysis and problem solving skills
- Practical experience in root cause analysis using tools , Fault Tree Analysis, Root Cause Failure Analysis, Fish bone, Pareto, 5Y, Is-Is not, Cause and Effect, etc.
- Excellent interpersonal, organizational, verbal and written communication skills required.