Service Operations Coordinator - German speaking
Employer · foodora
Contact centre agentEnquiry clerk
Transport clerkFlexibleWeekendNightFull-timeMealsBudapest
We're looking for full-time Service Operations stars to join our team! At foodora, we operate every day from 10:00 to 22:00, including weekends and public holidays. You will play a key part in delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards.
Tasks
- Handle daily service operations tasks to support overall team goals and ensure service levels are met.
- Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality.
- Escalate complex operational issues and follow up to ensure resolution and process improvement.
- Maintain process documentation and support standard operating procedure (SOP) adherence.
- Assist customers with their issues with excellent customer service.
- Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
- Handle complaints and provide appropriate solutions and alternatives within the allocated time.
Conditions & benefits
Modern, dog-friendly officeLocated in Budapest's Mill Park -- easy to reach, even by bike!Insurance packageFrom day one: life, accident & health insurance (MetLife).SZÉP-card & MedicareSZÉP-card & Medicare health package.foodora PRO & vouchersTasty meals, even in the home office.Mental health support & wellnessMental health support & relaxing office massages, AYCM partnership.Learning and developmentIn-house English lessons LinkedIn Learning access.
Requirements
- Diploma, Degree, or relevant qualification in any field preferred.
- 1-3 years of experience in a contact center or customer service role, preferably within e-commerce, quick commerce, or tech industries.
- Strong communication skills in English and Swedish/ German/ Czech, both written and verbal.
- Comfortable using tools such as Google Workspace or Microsoft Office.
- Familiarity with CRM, ticketing, or operations platforms is a plus.
- Strong attention to detail and ability to follow through on tasks.
- Comfortable working in a fast-paced environment with shifting priorities.