Service Delivery Development Manager
Employer · Citi
IT manager
Systems analyst
Business analystFull-timeBudapest
The Service Delivery Development Manager is a senior-level position responsible for driving the end-to-end delivery of application systems, services, and engineering initiatives across multi-disciplinary technology teams. This role combines robust technical development leadership with Agile/Scrum mastery, client relationship management, and data-driven governance.
Tasks
- Drive end-to-end execution and delivery of application development projects, ensuring alignment with organizational goals, release roadmaps, and business commitments.
- Coordinate cross-functional initiatives and manage complex inter-team dependencies across architecture, development, infrastructure, testing, and operations.
- Identify, track, and remediate delivery roadblocks, delivery risks, and operational bottlenecks to ensure on-time, high-quality releases.
- Serve as the Agile/Scrum champion, driving Scrum ceremonies (Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, Retrospectives) and fostering continuous process improvement.
- Partner with Product Owners and Business Analysts to refine user stories, establish acceptance criteria, and prioritize sprint backlogs.
- Coach and mentor technical teams in Agile best practices, backlog grooming, and velocity optimization.
- Act as the key liaison and trusted advisor between business clients, technology stakeholders, external partners, and executive management.
- Establish transparent communication channels, proactively manage client expectations, and conduct regular operational reviews and project status briefings.
- Resolve conflicts and facilitate collaboration across globally distributed teams to achieve unified delivery objectives.
- Design, implement, and maintain real-time delivery dashboards and automated reporting mechanisms to track team velocity, release progress, and operational health.
- Define, monitor, and analyze Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational metrics.
- Translate complex delivery and engineering data into actionable Management Information (MI) reports and executive summaries for senior leadership.
- Ensure application design, code quality, and delivery practices adhere to enterprise architectural blueprints, security standards, and CI/CD pipelines.
- Standardize delivery frameworks, release governance, and quality assurance processes across teams.
- Drive incident post-mortems and root-cause analyses to continuously refine delivery stability and resilience.
- Provide leadership, guidance, and coaching to engineers, analysts, and Scrum practitioners.
- Allocate and balance workload capacity across sprints, ensuring optimal resource utilization and team well-being.
- Ensure strict adherence to compliance policies, regulatory requirements, information security mandates, and internal audit controls, escalating issues with complete transparency.
Conditions & benefits
Cafeteria ProgramHome Office AllowanceFor colleagues working in hybrid work modelsPaid Parental Leave ProgramMaternity and paternity leavePrivate Medical Care ProgramPrivate Medical Care Program and onsite medical rooms at our officesPension Plan ContributionContribution to voluntary pension fundGroup Life InsuranceEmployee Assistance ProgramLearning and development programsAccess to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Requirements
- 6-10 years of progressive experience in Application Development, Service Delivery Management, or Technical Program/Project Management.
- Proven expertise in Agile/Scrum methodologies and frameworks (Scrum, Kanban, SAFe). Certified Scrum Master (CSM), Professional Scrum Master (PSM), or PMI-ACP is strongly preferred.
- Demonstrated experience managing multi-team dependencies, large-scale releases, and cross-project deliverables.
- Hands-on proficiency with Agile project management tools (e.g., Jira, Confluence, Azure DevOps) and analytics/dashboard tools (e.g., Tableau, Power BI, Excel advanced modeling).
- Strong background in software development life cycles (SDLC), CI/CD practices, and cloud-native architecture principles.
- Exceptional verbal and written communication skills with the ability to articulate technical concepts and delivery data to executive stakeholders and non-technical clients.
- Strong negotiation, conflict-resolution, and cross-departmental collaboration abilities.
- Proven capability to adapt quickly in dynamic environments, reprioritize workloads, and drive change management.
- Bachelor's degree / University degree or equivalent experience (Master's degree preferred in Computer Science, Information Systems, Business Administration, or related field).