Customer Support Representative with Spanish
Employer · Eaton Corporation
Enquiry clerkContact centre agent
Office clerkFull-timeBudapest
The primary function is to provide commercial support for portfolio of customers type of project business. You will be responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
Tasks
- Handling inquiries via phone, chat and email from customers and/or internal parties
- Managing orders: order entry, price checking, order clearing compliant with Eaton's policies
- Handling complaints
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
- Handling a variety of pre-sales or post-sales service functions
- Providing assistance to sales functions across EMEA and external customers in areas such as: product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
- Resolving problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
- Fostering an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships
Conditions & benefits
Hybrid work modelAnnual bonusCafeteriaPrivate Medical InsuranceLife InsuranceEye-glass refundAYCM partnershipInternal reward system (E-Stars)
Requirements
- Bachelor's degree (BSC/BA)
- 1-3 years of experience in customer support
- English language minimum B2 level, Spanish
- Basic MS Office
- Strong verbal and written communication skills, Customer Service attitude, strong attention to details, punctuality, problem solving mindset
- SAP/Sales Force knowledge or any Case Management Tool (advantage)