Customer Service Representative II
Employer · Thermo Fisher Scientific
Enquiry clerkContact centre agent
Office clerkDaytimeFull-timeBudapest
Based at our Shared Service Center in Budapest, the Customer Service team supports our customers throughout the customer journey, including order management, quotations, administration and master data activities. As a Customer Service Representative, you will be an important point of contact for our customers and internal partners, providing professional support.
Tasks
- Provide professional and friendly customer service to external customers and internal stakeholders.
- Handle customer enquiries related to orders, quotations, administration and master data.
- Process and follow up on customer requests accurately and within agreed timelines.
- Investigate customer issues and work with relevant internal teams to find appropriate solutions.
- Escalate more complex cases when required and ensure appropriate follow-up.
- Develop proficiency in our Customer Relationship Management (CRM), ERP and other business systems.
- Maintain accurate customer and order information and follow established processes and procedures.
- Work towards agreed service levels and individual/team performance indicators.
Requirements
- Good English communication skills, both written and spoken.
- French language skills are considered a strong advantage.
- Strong customer focus with a professional and helpful communication style.
- Good attention to detail and commitment to accuracy.
- Good problem-solving skills and willingness to take ownership of customer enquiries.
- Ability to organize and prioritize tasks effectively.
- Comfortable working both independently and as part of an international team.
- High school diploma or equivalent is required.