Customer Quality & Complaints Specialist
Employer · ContiTech
Quality inspector
Enquiry clerk
Other engineering technicianFlexibleFull-timeSzeged
Continental develops pioneering technologies and services for sustainable and connected mobility. The ContiTech group sector focuses on development competence and material expertise for products and systems made of rubber, plastics, metal, and fabrics. We are currently looking for a Customer Quality & Complaints Specialist in Szeged.
Tasks
- First point of contact for customers regarding the receipt and registration of complaints.
- Collection, review, and consolidation of all relevant complaint-related information.
- Creation and processing of Q1 notifications in the SAP QM system.
- Maintenance and monitoring of material inventories in SAP.
- Forwarding and coordination of complaints with the responsible Quality Assurance departments.
- Preparation of information records in accordance with established checklists.
- Requesting and tracking samples required for complaint investigations.
- Preparation of VDA-compliant 8D reports, including formal coordination and follow-up with customers.
- Communicating the processing status and progress updates to customers.
- Preparation of COMEX and consolidated scrap reports.
- Coordination of technical evaluations with the responsible plants.
- Initiation and follow-up of material returns involving all relevant internal and external stakeholders.
- Creation and maintenance of regular reports (Monthly PPM analyses, Complaint cost analyses, Target customer PPM performance indicators).
Conditions & benefits
Training opportunitiesMobile and flexible working modelsSabbaticals
Requirements
- Successfully completed vocational training, preferably within the automotive industry.
- Experience in quality management, customer complaint handling, or customer service within a manufacturing environment is an advantage.
- Sound knowledge of quality management systems and customer complaint processes.
- Good understanding of automotive quality requirements and methodologies, including Automotive Core Tools (e.g., APQP, PPAP, FMEA, SPC, MSA, 8D).
- Experience with SAP S/4HANA, ComplianceQuest (CQ), and Microsoft Office applications.
- Fluent English, both written and spoken (mandatory).
- German language skills, both written and spoken, desirable.
- Structured, systematic, and self-directed working style.
- Strong technical communication and negotiation skills.
- Assertiveness and the ability to effectively coordinate across internal and external stakeholders.