Business Operation Consultant (REF5781N)
Employer · Deutsche Telekom IT Solutions HU
Business analyst
Other professional services managerFull-timeBudapest
As a core member of the Telekom Global Business International Delivery, the role helps deliver services to multinational customers by resolving complex delivery challenges that cross country, functional and organizational boundaries. The role takes an unclear problem, builds an understanding of it, shapes a practical route to a solution, and drives it through implementation.
Tasks
- Assess complex delivery challenges and opportunities across countries, customers, services, and internal organizations.
- Clarify objectives, facts, constraints, business impact, risks, dependencies, and ownership.
- Map end-to-end processes and delivery models to identify gaps, inefficiencies, and improvement opportunities.
- Turn ambiguous requirements into practical plans with clear priorities, work packages, milestones, owners, and decision points.
- Develop solution proposals, recommendations, business cases, efficiency assessments, and profitability calculations when required.
- Identify and engage the right specialists and decision-makers across countries, delivery organizations, and enabling functions.
- Lead cross-country and cross-functional discussions, including situations with competing priorities or differing views.
- Drive agreed solutions through implementation by clarifying responsibilities, resources, deadlines, and quality expectations.
- Monitor progress, identify risks or delays, and initiate corrective actions where needed.
- Verify that implemented changes work in practice and recommend further improvements based on results and feedback.
- Support management decisions with clear analysis, options, recommendations, and resource or budget implications.
- Share delivery knowledge and support colleagues as a professional reference point or mentor.
Requirements
- Significant professional experience in ICT service delivery, international delivery operations, or a closely related field.
- Broad understanding of end-to-end service delivery and the interaction between customer, operational, organizational, and commercial needs.
- Proven experience improving processes, resolving delivery gaps, or implementing change across teams and organizational boundaries.
- Experience working with international delivery organizations and country teams.
- Ability to assess delivery requirements, opportunities, services, and products and provide well-reasoned recommendations.
- Experience preparing management decision proposals, business cases, efficiency assessments, or profitability calculations.
- Strong analytical, structured problem-solving, stakeholder-management, and communication skills.
- Ability to take ownership, work proactively, and drive topics from initial assessment through implementation and closure.
- Ability to influence and gain commitment in an international matrix environment without relying on direct authority.
- Full professional working proficiency in English.
- Ability to prepare clear, high-quality management materials and decision proposals.