Aftermarket Trainer - Eastern EU
Employer · Dana Incorporated
Győr
The Aftermarket Trainer is responsible for delivers training directly in the operational environment (e.g., workshops, service centers, customer sites, or sales locations). The role focuses on practical, on-the-job learning and performance improvement.
Tasks
- Conduct training sessions in real work environments
- Demonstrate tools, equipment, processes, or systems
- Provide step-by-step, hands-on instruction
- Coach trainees while they perform actual tasks
- Ensure trainees can apply knowledge in real situations
- Bridge the gap between theory and practice
- Train customers, dealers, or service partners
- Ensure correct product usage, maintenance, or repair
- Support onboarding of new partners or technicians
- Assist field teams with complex issues
- Provide immediate support during critical situations
- Share best practices based on real-world experience
- Operate the technical hotline
- Collect feedback from trainees and field teams
- Identify skill gaps or recurring issues
- Recommend improvements to training programs and materials
- Ensure procedures are followed correctly in the field
- Promote company standards, safety, and quality practices
- Align field execution with corporate guidelines
- Report training activities and results
- Communicate field insights to training managers or HQ
- Support updates of training content based on field reality