Service Management Intern (REF5807Y)
Employer · Deutsche Telekom IT Solutions HU
Enquiry clerkContact centre agent
Office and call centre supervisorStudentsPart-timeDebrecen
Deutsche Telekom IT Solutions is Hungary's most attractive employer, providing a wide range of IT and telecommunications services. We are looking for an intern in the field of Service Management for our Debrecen site.
Tasks
- Non-dedicated Service Delivery Manager customer support
- Reactive customer communication: inquiries via shared mailbox or hotline
- Operational management of standardized, non-complex telecommunication and IT customer contracts following ITIL Service Delivery processes
- Preparation of documentation related to processed tasks
- Evaluation of customer quote requests based on contracts and management of the related sales process
- Verification of invoicing defined in contracts
- Management and processing of customer escalations
- Cooperation with internal departments and external service partners
- Working in a German (virtual) working environment