Delivery Manager
Employer · Diligent
IT manager
Other professional services manager
Systems analystFull-timeBudapest
As a Delivery Manager at Diligent, you'll partner with customers around the world to deliver successful outcomes and enhance their experience with our solutions. Working as part of a collaborative global team, you'll lead projects, coordinate cross-functional stakeholders, and help drive continuous improvements across the customer journey.
Tasks
- Lead engagements independently or with a team and coordinate task allocation. Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
- Actively manage projects and mobilize the proper team resources to make sure that projects are delivered successfully; delays and project overruns are minimized; and project efficiencies and budgets are managed.
- Leverage Domain/Product knowledge to expand business through interactions with the customer. Support sales on Discovery Calls, SOW Generation, Scoping, etc.
- Take the lead, in conjunction with SE & CS, to develop strategies and approaches to drive increased adoption of Diligent Solutions and in expansion plays for GRC use cases.
- Spearhead the development of business solutions that leverage the full suite of Diligent products.
- Provide coaching and mentoring of team members on project management and customer enablement
- Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.
- Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas.
- Propose, lead, support and execute internal initiatives that benefit the broader team and business
- Support senior management, sales, and solution engineers on potential Business Development activities (Discovery Calls, RFP Response, SOW generation).
- Support Senior Managers in efficient and effective Practice Management and Operational Matters. Including proper resource scheduling, timesheet submission/approvals, profitability, etc.