German-speaking HR Associate, HR Shared Service
Employer · Ford Motor Company
HR assistant
HR specialist
Contact centre agentFull-timeBudapest District XIII, Váci Greens
Ford Central and Eastern European Sales LLC is looking for a German-speaking HR Associate to join us in our People First Team in our Budapest XIII. Váci Greens office. Our Associate, HR Shared Service guides employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems.
Tasks
- Supporting employees and dependents, managers, HR management, government agencies and applicants.
- Accurately completing transactions, understanding the customer's questions and issues, advising them in a professional way and handling their queries in a timely manner
- Creating employment related documents that support the regulations of the country-specific legal environment
- Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
- Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
- Increase HR subject matter knowledge seeking first call resolution, shorten call time and increase data quality.
- Escalate customer requests in a timely manner when additional research or analysis is necessary.
- Manage control through the transactions audit process
- Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together.
- Initiating and leading process improvement projects to release capacity for the incoming new processes
- Any other duties as required by the line manager
Conditions & benefits
Cafeteria -- Benefits packageCar purchase discountDiscount for new and used car purchase and test driving days.Hybrid working model4 office days required
Requirements
- Desirable Bachelor's Degree preferably in Human Resources, Business Administration, or other related fields
- Being curious about HR processes and employee-focused operations and have experience within customer service or HR
- Speaking German fluently, supporting the business on a daily basis in German and English
- Communicating effectively on phone and in e-mail as well
- Paying attention to details related to employee questions and data accuracy
- Showing flexibility with staff scheduling and time zone differences
- Proficient/intermediate understanding of MS Excel and Word