Service Delivery Manager
Employer · Kifli.hu
Supply and logistics manager
Department managerHR managerFull-timeBudapest, Jászberényi street 45
Operations is at the core of Kifli.hu, ensuring our fulfillment centers run reliably, efficiently, and at scale every single day. As we continue to grow, external partner capacity and workforce services are critical to our operational flexibility and high-volume performance. We are looking for a Service Delivery Manager to own the end-to-end management of external suppliers and overall warehouse capacity across our operations in Hungary.
Tasks
- Supplier & Capacity Management: Own the capacity lifecycle for our fulfillment centers and build strong, high-performing partnerships with external suppliers.
- Operational Alignment: Partner with operations leadership to forecast capacity needs and align supplier plans with changing business priorities.
- Team Leadership: Lead, mentor, and coach a team of project coordinators (in-house or outsourced), ensuring consistent execution and delivery against operational targets.
- Process Improvement: Identify capacity constraints and introduce process enhancements that increase flexibility and speed without sacrificing quality.
- Performance Tracking: Maintain clear oversight of daily warehouse capacity status using updates from suppliers and project coordinators to make data-driven operational adjustments.
Requirements
- Relevant Experience: Proven track record in managing external suppliers and large-scale capacity within retail, logistics, FMCG, e-commerce, or similar fast-paced environments.
- People Leadership: Demonstrated experience managing, coaching, and developing teams to achieve operational targets.
- Analytical & Strategic Thinking: Strong knowledge of capacity management strategies with the ability to leverage operational data to drive decisions.
- Stakeholder Management: Excellent communication skills with a proven ability to build strong relationships across internal operations teams and external vendors.
- Language Skills: Fluent Hungarian and advanced English (both written and spoken).