Inside Sales Management Specialist – Serial Products

Tasks

• Provide commercial and operational back-office support for assigned serial products and customer accounts throughout the product lifecycle from SOP to EOP.
• Manage and coordinate project quotation documentation for serial parts, ensuring complete and accurate commercial information for review and submission
• Prepare and manage standard quotations for serial parts based on customer requirements, internal pricing information and applicable commercial guidelines.
• Coordinate and prepare sample quotations for serial parts, ensuring alignment with customer requirements and internal stakeholders.
• Prepare and coordinate pricing and CBD (Cost Breakdown) information to support customer price negotiations
• Support the management of accounts receivables and debit notes in cooperation with Finance and relevant customer-facing functions.
• Manage and coordinate Non-Trade Business activities related to assigned customers and products.
• Coordinate and support change management activities, including GW8, ensuring commercial implications and customer requirements are appropriately addressed.
• Support the responsible Key Account Manager / Account Manager / Inside Sales representative by preparing information and coordinating internal clarification for customer requests
• Monitor open commercial topics and proactively drive actions towards resolution.
• Maintain accurate customer and product-related data in relevant ERP, CRM and other systems.
• Support the preparation of customer meetings, presentations and commercial documentation where required.
• Participate in internal meetings and support the preparation and follow-up of customer meetings where required.
• Contribute to continuous improvement of customer-facing sales processes and tools.
• Prepare reports and analyses related to assigned customers, products and commercial activities.
• Participate in projects and other activities related to the development and improvement of Inside Sales processes.
• Ensure compliance with company policies, procedures and applicable commercial guidelines.

Conditions & benefits

Requirements

• Bachelor's degree or higher, preferably in Business Administration, Economics, Engineering, Supply Chain Management or another relevant field.
• Minimum 2 years of professional experience in Sales, Inside Sales, Sales Support, Customer Service, Commercial Operations or a comparable role.
• Experience in the automotive industry or another manufacturing environment is an advantage.
• Experience in customer-facing commercial activities and/or quotation management is preferred.
• Proficiency in MS Windows, Outlook, Excel, CRM software (Salesforce), and SAP ERP systems
• Fluent English
• German or another European language is an advantage.
• Strong customer orientation and service mindset.
• Good understanding of Inside Sales and commercial processes.
• Ability to coordinate assigned support topics independently and follow them through to completion.
• Strong communication and stakeholder management skills.
• Good negotiation and problem-solving skills.
• Structured and reliable way of working.
• Ability to coordinate multiple topics and priorities simultaneously.
• Good analytical skills with the ability to understand commercial data.
• Proactive approach and ownership of assigned responsibilities.
• Ability to work effectively in a cross-functional and international environment.
• Team-oriented approach with the ability to build effective relationships with customers and internal stakeholders.