Workspace Analyst - Intune
Employer · Getronics
System administrator
Help desk technicianFlexibleFull-timeBudapest
The team provides 2nd and 3rd line Workspace management activities for a large German customer in the areas of Windows endpoint and mobile device management, MS Intune product family management, software packaging, and Citrix virtual workplace. The suitable candidate will play an important part in delivering 3rd line technical support for the endpoint management and Intune family areas.
Tasks
- Manage and support customer environment built with Windows client Operating systems, Active Directory Group Policy, Microsoft Defender and the Microsoft Intune product family.
- Respond to and resolve assigned incidents in addition to implementing requests and changes ensuring SLA compliance.
- Update the customer and the ITSM ticket throughout the lifecycle of it.
- Liaise with the Service Desk, other Getronics resolver groups, the customer and vendors where needed, to resolve tickets.
- Execute recurring operational activities according to prescribed schedules and procedures.
- Document issues and fixes in the Knowledge Management System.
Requirements
- At least 3 years of experience working in a customer support team on the relevant technologies and products.
- Possess excellent troubleshooting and logical reasoning skills.
- Thorough knowledge of Windows 10/11 and endpoint related technologies.
- Thorough knowledge of Microsoft Intune product family.
- Microsoft Certifications (MD-100, MD-101, or MD-102).
- Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow.
- Willing to participate in On-Call schedule and/or shifts (extended business hours).
- Flexible when emergencies occur.
- Proficiency in English