Air Freight Expert (Turkish speaking)
Employer · DHL Global Forwarding
Transport clerk
Import-export specialist
Enquiry clerkDaytimeFull-timeHousingTransportMealsBudapest
Join DGF Global Service Center Budapest - we are looking for Agents in Air Freight (AFR) service line! To ensure efficient and accurate freight forwarding operations, providing exceptional service to business partners and clients.
Tasks
- Manage client communications and process orders
- Organize, book, and track shipments
- Proactively update clients on shipment status and resolve issues swiftly
- Issue spot quotes and handle invoicing
- Answer client inquiries and requests
- Take action in case of potential or already occurring problems to solve or escalate problem
- Address and resolve customer complaints, ensuring satisfaction
- Maintain compliance with KPIs, SOPs, and regulations
- Manage and send customer reports
- Complete administrative tasks
Conditions & benefits
Monthly bonusesBased on achievable KPIsExtensive cafeteria packageLaptop, mobile, and technical equipmentProvided for home officeTravel allowanceFor MÁV and BKK passes, and for commuting by car from outside and within BudapestFinancial supportFor special life situations - wedding, child birth, funeralAYCM sport pass partnerExtended medical check and group insurance
Requirements
- Experience in a similar field (ocean or air transport) as a freight forwarder is required. Min. 1-3 years for medior roles, min. 3-5 years for senior roles.
- Turkish Language expertise is mandatory
- Higher or secondary specialized education preferred but not a must
- Knowledge of freight forwarding, logistics, foreign trade
- Fluent Turkish and English language
- MS Office user-level knowledge is a must; strong Excel knowledge is preferred
- Business system (CargoWise/TMS) knowledge is an advantage
- Customer focus, customer service approach
- Pro-active, problem-solving attitude
- Team player mentality
- Analytical skills, attention to details
- Communication skills