Residential Concierge Ambassador, 8500 Burton Way
Employer · Caruso
ReceptionistHotel receptionistWeekendFlexibleNightPápa
The Residential Ambassador at 8500 Burton Way will provide an unparalleled level of service in a professional, friendly, warm and engaging manner in order to exceed residents expectations. Residential Ambassadors are direct liaisons who interact with residents answering questions, giving direction and making detailed reservations or recommendations.
Tasks
- Fulfill resident services requests including, but not limited to, In Home Dining orders, Restaurant reservations, Travel Arrangements, Maintenance Requests, Dry Cleaning Services, Package Delivery, Bell Cart Runs.
- Coordinate resident's needs with other department's as required through lateral service.
- Communicate and document any resident compliment, complaints, or additional feedback.
- Ensure all requests from residents are recorded in the designated data entry systems.
- Properly use and follow the Radio Etiquette guidelines and correct Radio Call codes.
- Greet all residents with the Caruso Hospitality Standards and proper phone greeting.
Conditions & benefits
Uniform providedUniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role.
Requirements
- Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire team needs.
- Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
- Minimum of one year experience in a hospitality setting.
- Microsoft Office: Word and Excel
- Excellent written and verbal communication skills; Professional and pleasant tone of service.
- Ability to understand and communicate effectively in English.