Contract Logistics IT Super User
Employer · Kuehne+Nagel
Help desk technician
Systems analyst
Business analystFull-timeKecskemét
You will act as the bridge between warehouse operations and IT systems. In this role, you will ensure the smooth running of our Warehouse Management System (WMS), provide user support and training, troubleshoot system issues, and drive process improvements. You will work closely with operations, customers, developers, and IT teams while contributing to new implementations, continuous improvement initiatives, and IT projects in a dynamic logistics environment.
Tasks
- Support, maintain, and optimize Warehouse Management Systems (WMS) and related applications
- Provide first-level IT support, troubleshooting issues and escalating when necessary
- Manage IT incidents, service tickets, and software-related problems through resolution
- Configure and maintain WMS settings and system parameters based on business needs
- Create and update system documentation, work instructions, and user guides
- Train and support end users, serving as the main contact for system-related topics
- Collaborate with customers, suppliers, IT teams, developers, and EDI providers to ensure operational stability
- Participate in system enhancements, testing, implementations, and new business start-ups
- Analyze operational and system issues, identify root causes, and recommend solutions
- Monitor and improve the alignment between warehouse operations and supporting systems
- Prepare and analyze KPIs, productivity reports, and operational data to drive continuous improvement and LEAN initiatives
- Lead or support IT projects, inventory activities, audits, and ensure compliance with HSE, security, and data protection standards
Conditions & benefits
Personal and professional developmentCountless opportunities for further development and to benefit from comprehensive offers provided by a global market leader.Safe and stable environmentA stable working environment where your career can make a real difference.
Requirements
- Fluent Hungarian and English (written and spoken)
- Experience working with WMS, ERP, or other business systems
- Previous experience in logistics, warehousing, supply chain, or IT support
- Strong troubleshooting and problem-solving skills
- Good knowledge of Microsoft Excel and data analysis
- Experience providing user support, training, or acting as a key user/super user
- Understanding of warehouse processes, including inventory, inbound, and outbound operations
- Ability to create and maintain process documentation and work instructions
- Strong communication skills and ability to work with operational and IT stakeholders
- Proactive mindset with a focus on continuous improvement, teamwork, and customer service