Customer Service Team Leader

Employer · DHL Supply Chain

Office and call centre supervisorDepartment managerEnquiry clerkFull-time

Budapest District IX, IX. district

Embark on an exciting career journey with DHL Supply Chain, where we redefine the norms and cherish the unique dynamics of our challenging yet invigorating roles. Join our team and make a difference in the logistics industry!

Tasks

  • Provide direction, management and development for the operative staff (customer service coordinators)
  • Ensure the team excels in customer service through swift and precise order processing, comprehensive follow-up, inventory management and effective communication
  • Attain customer and BCC service level targets (KPIs and SLAs), manage, control and improve both team level and individual contribution
  • Manage workload distribution, resource allocation, attendance, and holiday planning in line with the workload, regulations and policies
  • Follow-up team productivity, drive and implement continuous improvement initiatives to augment efficiency and overall performance
  • Build robust business relationships with customers and key internal stakeholders, foster transparent two-way communication within the team and cross-functionally
  • Keep up with new customer/process requirements, actively engaging in related projects
  • Address escalations, conduct thorough root cause analyses, and recommend improvements to mitigate re-occurrence (following CAPA approach)
  • Conduct regular team and personal meetings to strengthen both personal and work relations as well as team and individual development
  • Oversee the team's skillset and competencies, formulate comprehensive training plans based on individual team members' needs, providing hands-on coaching
  • Ensure team awareness of work instructions, system/process changes, and facilitate communication
  • Creating a safe and positive team environment and ensuring that the team demonstrates the right mindset and attitude
  • Prepare and participate in customer MBR's presenting BCC KPI's and SLA's

Conditions & benefits

CafeteriaHUF 500.000/yearYearly bonus schemeMedicover insuranceStability and career growthOpportunity to be part of a great team and the world's leading logistics company with certified trainings.Dog friendly officeExtra benefitsDiscounted fee for the Life1 network, Praktiker, Alza and GreenGo discounts, fruit days

Requirements

  • Fluent English knowledge is a must
  • Strong people management skills, with 2+ years' experience (multinational background is an advantage)
  • Excel knowledge is a must
  • Very strong customer focus and customer service mindset
  • Experience in escalation handling
  • PC literacy with a good working knowledge of Microsoft applications
  • Strong ability to lead a team
  • Definite personality
  • Excellent communication skills
  • Multitasking skills, goal oriented and teamwork abilities

Posted Oct 21, 2026 · Updated 13 days ago · 0 views