Customer Success Manager
Employer · Altegio
Enquiry clerk
IT sales representative
Sales representativeDaytimeFlexibleFull-timeBudapest
We are looking for a Customer Success Manager to build strong relationships with our active client base and help customers get maximum value from Altegio. This customer-facing role combines customer success, retention, and account management.
Tasks
- Manage and develop relationships with an active client base.
- Identify client needs and help them get more value from Altegio.
- Inform clients about available ways to learn and explore the platform.
- Handle cancellations and challenging client situations, communicating the value of continued cooperation and working on retention.
- Consult and assist clients with payments for additional Altegio products.
- Identify opportunities to introduce relevant products and solutions.
- Negotiate and close service agreements.
- Maintain accurate client documentation and reporting in the CRM.
- Keep customer information and activities up to date.
Conditions & benefits
Official employmentOfficial employment in Hungary with a fast-growing international SaaS company.Competitive compensationCompetitive compensation and opportunities for professional growth.Modern officeModern office in central Budapest.Work schedule5/2 work schedule with the option to arrange alternative days off; working hours 09:00--18:00 or 10:00--19:00.International teamInternational team & global product --- work across 5 countries and with customers in 81 countries.FlexibilityBirthday day off flexible public holiday policy.
Requirements
- 6 months of experience in customer service, Customer Success, Account Management, or a similar client-facing role.
- English B2 as a minimum.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to quickly learn a complex IT product.
- Ability to prioritise, multitask and manage multiple clients effectively.
- Proactive attitude, motivation and focus on achieving results.
- Open, positive approach to communication and relationship-building.
- Willingness to learn, accept feedback and continuously develop.
- Experience working with CRM systems.