Technical Support Engineer - Italian Speaker
Employer · Eaton
Electrical technician
Electrical engineer
Help desk technicianFull-timeBudapest
Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. As a Technical Support Engineer, you will be the first point of contact for customers and internal stakeholders, providing technical support across Eaton's electrical product portfolio for the Italian market.
Tasks
- Provide technical support for Eaton's electrical products via phone, email, chat, and ticketing systems
- Assist customers with product selection, commissioning, troubleshooting, and after-sales inquiries
- Investigate and resolve technical issues, escalating complex cases when needed
- Work closely with engineering, product management, and technical support teams to deliver effective solutions
- Support customer installations and help track commissioning activities
- Maintain accurate documentation and contribute to knowledge-sharing initiatives
- Prepare and support technical reporting and performance tracking activities
- Participate in continuous improvement projects to enhance team efficiency, processes, and customer experience
- Build and maintain strong customer relationships through high-quality technical support and service excellence
Conditions & benefits
Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward systemEmployee Wellbeing SupportAccess comprehensive support programs designed to enhance your overall wellbeingFamily FriendlyEnjoy a family-friendly environment with policies that support work-life balanceTalent Management and Career DevelopmentWe are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coachingDog-FriendlyBring your furry friend to work in our dog-friendly officeDedicated SpacesUtilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenienceCompany Yoga SessionsParticipate in regular yoga sessions to stay fit and relaxedSocial ResponsibilityJoin a socially responsible organization committed to making a positive impactEmployee Appreciation DayCelebrate with us on Employee Appreciation Day, recognizing your hard work and contributions
Requirements
- Technical education in Electrical Engineering, Electronics, Mechatronics, or a related field
- Fluent Italian and English language skills (written and spoken)
- Experience in power distribution, electrical systems, industrial automation, or technical support is an advantage
- Recent graduates with a strong technical foundation are also encouraged to apply
- Strong problem-solving and analytical skills
- Customer-focused mindset and excellent communication skills
- Ability to learn new technologies and troubleshoot technical issues efficiently
- Comfortable working in an international and collaborative environment