Support Representative
Employer · Byborg Enterprises
Contact centre agentEnquiry clerk
Help desk technicianDaytime3 shiftsBudapest
As a Support Representative, you will play a key role in delivering an outstanding customer experience across our platforms. You will provide high-quality support to our members through chat and email while working closely with multiple internal teams to ensure smooth daily operations.
Tasks
- Provide exceptional customer support via chat and email in English.
- Deliver a professional, friendly, and customer-focused experience in every interaction.
- Handle customer inquiries, requests, and complaints efficiently while ensuring timely resolution.
- Investigate customer issues and collaborate with internal teams to resolve complex cases.
- Escalate technical issues, security concerns, and other critical matters to the appropriate stakeholders.
- Accurately document customer interactions and follow established support processes.
- Maintain a high level of product and process knowledge to provide accurate information and guidance.
- Contribute to the continuous improvement of customer support processes and internal documentation.
- Participate in team projects, training sessions, and knowledge-sharing activities.
- Meet individual and team performance goals, including quality and productivity targets.
- Stay up to date with product updates, policy changes, and new procedures.
Conditions & benefits
Competitive salaryHigh level of autonomy in your day-to-day workOpportunity to work with globally recognized online brandsOpportunity to work on high-impact, cross-functional, and international projectsInspiring, innovative work environmentContinuous learning and development opportunitiesOpportunity for rapid professional growth in a company entering a renewed phase of expansion
Requirements
- High school diploma or equivalent professional experience.
- Previous experience in customer service or customer support is an advantage.
- Excellent written and verbal English communication skills.
- Strong computer literacy and confident web navigation skills.
- Good typing speed and accuracy.
- Professional working proficiency in English.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently while also collaborating effectively within a team.
- Excellent attention to detail and accuracy.
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Resilience and effective stress management.
- Proactive attitude with a willingness to learn and continuously improve.