French Speaking Service Desk Representative
Employer · Cognizant
Help desk technician
Contact centre agentFlexibleHousingBudapest
Cognizant is looking for a French Speaking Service Desk Representative to join their team in Budapest. You will act as the first point of contact for clients, resolving IT issues and handling end-user queries.
Tasks
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
Conditions & benefits
Competitive salary and benefit packagecafeteria annual bonusTrainingcontinuous learning and certification opportunitiesChance to be part of a rapidly expanding organizationMultilingual, multicultural environmentwith native colleaguesAll You Can Move SportPassat a discounted priceFree medical benefit packageReimbursable language coursesTeam events, company eventsRisk and accident insuranceRelocation packageHigh value awards and recognitions
Requirements
- C1/C2 in French language and you have upper-intermediate English language skills
- Experienced in any customer service -- experience gained in IT Help Desk is an advantage but not a must
- You have willing-to-learn attitude & customer-focus mindset
- Excellent communication skills -- both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- You have logical thinking, good problem solving skills
- Open for working in different shifts (8 hours/shift)
- Have at least High School Diploma