Application Support Specialist
Via agency · IDBC Group
Help desk technicianData centre operator2 shifts3 shiftsNightWeekendFlexibleFull-timeBudapest District I, Márvány Street
Our partner is an international technology company providing innovative digital solutions and technical support. A brand-new, 15-member IT Support team is currently being established in Budapest to support international clients, resolve technical issues, and ensure the smooth operation of business-critical applications and systems.
Tasks
- Handle and resolve technical inquiries, incidents, and support requests from international clients.
- Investigate and troubleshoot application-related and technical issues, escalating more complex cases to the appropriate teams when necessary.
- Register, document, track, and manage support tickets using ticketing systems.
- Proactively monitor applications and systems to identify and prevent potential issues.
- Work with Content Management Systems (CMS), monitor content-related operations, and resolve associated issues.
- Collaborate closely with Content Management teams and international technical specialists.
- Provide remote technical support for applications and devices.
- Contribute to the development and continuous improvement of support processes and workflows.