Service Manager - CE TBS
Employer · Tesco Magyarország
Other professional services manager
Business analystDepartment managerFlexibleFull-timeMealsBudapest
As a Service Manager (CE), you will play a key role in supporting Tesco Business Solutions Budapest by partnering closely with leaders across all business functions. You will act as a trusted advisor to the local leadership team, driving service excellence, governance, performance visibility, and continuous improvement initiatives across the organisation.
Tasks
- Acting as the key Service Management representative for the Central Europe (CE) functions within Tesco Business Solutions (TBS) Budapest, ensuring strong service performance and operational excellence across supported business areas.
- Working closely with the TBS India Service Management Office team and partnering with Service Managers across the organization to drive a consistent service management approach.
- Monitoring service performance, analysing operational data and trends, identifying risks, and providing actionable insights to senior stakeholders and leadership teams.
- Owning and coordinating monthly and quarterly service reviews, ensuring clear follow-up actions, accountability, and continuous improvement of services.
- Acting as the main point of contact for service-related topics, supporting stakeholders across multiple functions and helping resolve operational challenges.
- Driving service management maturity by maintaining governance frameworks, improving reporting standards, and ensuring high-quality service documentation.
- Identifying opportunities for automation, process simplification, and innovation, leveraging technologies such as AI and RPA to enhance service outcomes.
- Supporting the CE Hub leadership team with service insights, performance reporting, and strategic recommendations that contribute to business objectives.
Conditions & benefits
Competitive CompensationCompetitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)Private HealthcareAnnual private healthcare packagePerformance BonusPerformance-based annual bonusPaid LeaveMinimum of 25 paid leave days per yearOffice & ParkingModern Office with great location (e.g.: free parking)Flexible WorkingFlexible working policy with around 60% office-based and the rest remotely.
Requirements
- 8+ years of experience in Operations, Service Management, Programme Management, or a similar business support environment.
- Strong analytical skills with experience managing complex datasets, identifying trends, and translating data into meaningful business insights.
- Proven ability to collaborate with cross-functional business and technology teams in a fast-paced, international environment.
- Experience working with senior stakeholders and confidence in presenting service performance, risks, and improvement plans.
- A continuous improvement mindset with a passion for simplifying processes and driving operational excellence.
- Strong communication, stakeholder management, and influencing skills.
- The ability to thrive in an agile, evolving, and sometimes ambiguous environment.
- Experience with Service Management frameworks, governance, reporting, and performance management is highly desirable.
- Fluent English communication skills, both written and spoken, to collaborate effectively with international stakeholders, including the TBS India SMO team.