Systems Support Engineer
Employer · Emerson
Electronics engineer
Help desk technician
Electronics engineering technicianFull-timeDebrecen
As a Systems Support Engineer at Emerson, you will serve as the voice of the customer, ensuring customer feedback and challenges are communicated effectively across engineering and business teams. You will provide first-line technical support, troubleshoot hardware and software issues, and support automated test systems.
Tasks
- Serve as the voice of the customer, ensuring customer feedback, challenges, and opportunities are effectively communicated across engineering and business teams.
- Provide first-line technical support, guidance, and training to customer personnel.
- Investigate, troubleshoot, reproduce, document, and coordinate resolution of hardware and software issues.
- Partner with cross-functional teams to drive timely and effective issue resolution.
- Participate in engineering design and project review meetings, providing recommendations that enhance serviceability and supportability.
- Maintain accurate service records, technical documentation, and status reporting.
- Support the installation, repair, maintenance, and upgrade of automated test systems and associated products.
- Assist with customer onboarding, training programs, and knowledge transfer activities.
- Deliver post-deployment consulting and technical recommendations to improve system uptime, reliability, and overall user effectiveness.
- Contribute to continuous improvement initiatives that enhance support processes, product quality, and customer satisfaction.
Conditions & benefits
Continuous learning and career advancementOpportunities for continuous learning, career advancement, and hands-on experience with leading-edge technologies.Collaborative cultureAn environment where every employee feels valued, respected, and empowered to contribute.
Requirements
- Degree in Computer Engineering, Computer Science, Information Systems, Systems Engineering, Electrical Engineering, or a related technical field, or equivalent combination of education and experience.
- Experience supporting, developing, or maintaining automated test and measurement systems in a customer-facing environment.
- Ability to obtain and maintain a DoD Secret Clearance.
- Strong understanding of test engineering principles, electronics, and computer system architectures.
- Experience working with automated test software and programming environments such as LabVIEW, TestStand, C, C+, or C#.
- Experience developing and supporting PXI-based test systems.
- Working knowledge of test and measurement equipment.
- Ability to safely lift and move test equipment weighing up to 40 pounds.