HR Customer Experience Advisor - French speaking
Employer · Diageo
HR assistant
Contact centre agent
HR specialistTemporaryBudapest
Diageo is looking for an HR Customer Experience Advisor - French speaking to join their team in Budapest. This role involves handling employee and line manager queries, triaging tickets through SNOW and Workday, and managing back-office work including onboarding, offboarding, and org management activities.
Tasks
- Responsible for Handling the customer experience center end to end activities
- Reviewing every single ticket which is received and triage the activities as per the Responsible Matrix for Bangalore, Budapest centers
- Ensure all service requests are reviewed which is in scope of customer experience centre which includes all WD tasks / managing employee queries outside Global Process delivery of Onboarding including Movers, Offboarding
- All phone calls are accompanied with standard script of taking those calls including % of calls answered, calls abandoned
- Agency occupancy will be measured in terms of number of calls, emails and chats answered and Average Handling time
- Ensure all allocated tasks of all HR processes and markets are fully handled end to end to ensure seamless experience
- Handling all Employee and Line Manager queries, working through SNOW, triaging of all tickets which are flowing through Workday for other First Point Team members