Mgr-Front Office II
Employer · W Hotels
Hotel manager
Hotel receptionist
Department managerFull-timeBudapest District VI, Andrassy ut 25
We are looking for a Front Office Manager for the W Hotels Budapest unit who is responsible for all front office functions and personnel, including bellboys, switchboard, guest service, and reception.
Tasks
- Responsible for all front office functions and personnel. Areas of responsibility include Bell Staff, Switchboard, Guest Services/Front Desk, and Retail/Gift Shop.
- As department head, direct and work with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
- Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
- Lead customer service team, supervise and manage employees.
- Maintain customer service and front desk goals, manage day-to-day operations, ensure quality and standards.
- Manage projects and policies, ensure compliance with all front office policies, standards, and procedures.
- Ensure exceptional customer service, respond to and address guest questions and complaints.
- Manage and conduct human resources activities, including interviewing and hiring managers and hourly team members with appropriate skills.
Requirements
- High school diploma or high school equivalency (GED); 4 years of experience in guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality Business Administration, or related major; 2 years of experience in the guest services, front desk, or related professional area.