Welcome Office Manager
Employer · W Hotels
Hotel manager
Housekeeping supervisor
Hotel receptionistFull-timeBudapest, Andrassy ut 25
Responsible for all Welcome Office functions and staff. Areas of responsibility include Wheels Team (Bell Staff), whatever/Whenever (Guest Relations), Welcome Desk (Front Desk) and Concierge, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
Tasks
- Directs and works with managers and employees to successfully execute all front office operations
- Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
- Follows LQA and Forbes standards and maintain our high scores
- Leads Guest Services Team and manages all day-to-day operations
- Maintains Guest Services and Front Office Goals
- Managing Projects and Policies, ensuring compliance with all Front Office policies, standards and procedures
- Ensuring Exceptional Customer Service and handling guest problems and complaints
- Managing and Conducting Human Resource Activities including interviewing, hiring, coaching and performance appraisals
Requirements
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience
- LQA and Forbes Audit experience
- English and Hungarian knowledge
- Previous Marriott International experience is preferred